Get off the travel lane if you can, turn on your hazards, and stay somewhere clear of traffic — inside the vehicle with a seatbelt on if you're stuck on a shoulder, well off the road if you're not. Call (313) 631-1184; the line is reachable 24/7 except Sunday's 12:30–5:30 PM window.
Where's the safest place to stand or sit?
If the car can still move a little, get it fully onto the shoulder or into a parking lot rather than leaving it in a travel lane. Once you're stopped, staying inside the vehicle with your seatbelt on is usually safer than standing next to it on a road with moving traffic — step out only if the position of the car makes that riskier.
What should I have ready before the truck shows up?
A few things gathered now save a second trip back to the car later.
- Your license, registration, and insurance card
- Photos of the vehicle and where it's sitting, in case you need them for an insurance claim later
- Keys, and anything valuable you'd rather not leave in an unattended car
- The exact cross street or landmark, if you weren't sure of the address when you called it in
Can I check on the truck while I'm waiting?
Yes — call (313) 631-1184 back and dispatch can tell you where the assigned truck is. Wait times vary with how far you are from the base on Woodbine Street and from the rest of the roughly 20 communities the company covers, so a callback gets you a real number instead of a guess.
Is it safe to stay in my car while I wait?
Generally yes, and often safer than standing outside near moving traffic — keep your seatbelt on and hazards running. Get out only if the car's position, partly in a lane or on a blind curve, makes staying inside the riskier option.
Should I try to move the car myself?
Only as far as getting it fully onto the shoulder or into a lot, if it can still roll and steer safely — don't attempt repairs or push it through moving traffic yourself. Beyond that, wait for the truck.
What if I called during Sunday hours and I'm not sure the office is open?
Sunday's phone window is 12:30 to 5:30 PM; call within it and you'll reach a live dispatcher the same as any other day of the week.
Will someone call me back if I don't hear anything?
Call (313) 631-1184 rather than waiting on a callback — dispatch can tell you the assigned truck's status immediately instead of you sitting without an update.